Account Deletion Instructions

Last Updated: January 24, 2024

We value your privacy and your right to control your data. If you wish to delete your Verx Cloud account and all associated data, you may do so by following the instructions below.

Option 1: In-App Deletion

  1. Log in to your Verx Cloud account.
  2. Navigate to **Settings** from the sidebar or main menu.
  3. Select the **Security & Access** tab (or check under Account settings).
  4. Scroll to the "Account Persistence" or "Danger Zone" section.
  5. Click on **Request Deactivation** or **Delete Account**.
  6. Confirm your choice. You may be asked to enter your password for security verification.

Option 2: Email Request

You may also request account deletion by emailing our support team:

  • Email: hi@verx.com.ng
  • Subject: Account Deletion Request
  • Please include your registered email address and business name.

What happens when I delete my account?

Upon deletion request:

  • Your account access will be revoked immediately.
  • All your business data (inventory, sales, customers, etc.) will be scheduled for permanent deletion from our active databases within 30 days.
  • Some data may be retained in our backups for a limited period or as required by law for financial record-keeping obligations.

If you have any issues with the process, please contact our support team.